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Foundation 2 Crisis Chat

What is Foundation 2 Crisis Chat and Text?

 

Foundation 2 added crisis chat to its array of services in January 2016.  This online emotional support is another way we hope to connect with persons in crisis.  When you log in you will be linked with a trained and compassionate crisis counselor.

In addition to Chat messaging services, you may use your phone to text us.  Foundation 2 Crisis Text is available by texting to 800-332-4224 and following the prompts.  Text is currently available Monday-Friday, 9 AM to 3 PM, with plans to eventually expand the hours we are able to respond to your text.


 

What if Foundation 2 Crisis Chat is not available?

Foundation 2 is not currently available 24/7.  When we are offline, you may try a couple different ways to connect with a crisis counselor.

You can try our 24/7 toll free number at 1-800-332-4224 or the Lifeline toll free number at 1-800-273-8255 (TALK).  If you prefer to use a Chat service, you can try the Lifeline Crisis Chat, available 24/7.

 

Here is how to start a chat session with one of our trained crisis chat counselors:

1.         We are currently available 9 AM to 3 PM, Monday-Friday.

2.         Click on the Chat icon

3.         Fill out the Chat Registration page – you may use an anonymous log-in if you wish.

4.         Read and accept the Terms and Conditions.

5.         Type in the verification code.

Who should use Foundation 2 Crisis Chat?

Anyone who is depressed, despairing, going through a hard time, or just needs to talk, including people who are thinking about suicide. Any life issues may be discussed on the Chat program. The chat specialists are here to listen and support you through whatever difficult times you may be facing.

 

What should I expect during a Foundation 2 Crisis Chat session

The goal of the Foundation 2 Crisis Chat service is to help you reduce stress and feel empowered to make healthy decisions. We will chat with you about your safety, emotions and thoughts surrounding the situation, feelings of depression, your current social and support situation, and if you have any thoughts of suicide. If a chat specialist feels you are in danger they will speak with you about how to make yourself safe, including accessing emergency services, and/or additional contact information to ensure your safety. The chat specialist will work with you to create a safety plan if necessary.

 

Are all Foundation 2 Crisis Chat communications secure and confidential?

The confidentiality and security of chats is ensured through the chat software provider, which uses the same encryption and data protection standards required by major financial institutions to transact business with each other. All of your communications are securely encrypted from your computer to ours.

 


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